• hometablelamps

Return and exchange policy

Exchange Policy

We aim to ensure your complete satisfaction with every purchase. Here’

s how our exchange process works:

Eligibility for Exchanges

Time Window: You may request an exchange within [6] days from the date of delivery. 

To check your delivery date,

 refer to your order confirmation email or tracking details.

Item Condition: Items must be in their original, unused condition, with all tags, 

packaging (like boxes, manuals), and accessories intact. Damaged, worn, 

or altered items (unless defective upon receipt) are not eligible for exchange.

How to Initiate an Exchange

Contact Us: Reach out to our customer service team via [Email: gomineu@163.com /

 Phone:086 15876094867  / Online Form: Link to exchange request form] 

and provide your order number, the item(s) you want to exchange, 

and the reason for exchange.

Approval & Instructions: Once we verify your request meets eligibility criteria,

 we’ll send you a confirmation and instructions for returning the item(s). 

You’ll get details on where to ship the product back (a return shipping address)

 and whether you need to arrange and cover shipping costs (see “Shipping for Exchanges”

 below).

Shipping for Exchanges

Return Shipping: In most cases, you’re responsible for covering the cost of returning 

the item(s) to us. We recommend using a trackable shipping method to avoid loss.

New Item Shipping: If your exchange is approved, we’

ll ship the replacement item to you. Shipping fees for sending out the new item will be:

Free if the exchange is due to our error (e.g., defective item, wrong product sent).

[Specify fee, e.g., “$[X]” or “Free for orders over $[X]”] 

if the exchange is for personal preference (e.g., choosing a different style, size).

Processing Your Exchange

Inspection: Once we receive the item(s) you’re returning, 

our team will inspect them to confirm they meet eligibility requirements.

Replacement Dispatch: If approved, we’ll process your exchange 

and dispatch the replacement item within [X] business days of receiving t

he returned product. You’ll get a shipping confirmation with tracking info.

Delays or Issues: If there are delays (e.g., the item you want to exchange 

for is out of stock) or issues with your returned item(s) not meeting conditions, 

we’ll contact you via email or phone to resolve 

the situation (e.g., offer an alternative product, issue a refund instead of exchanging).

Exceptions & Special Cases

Defective Items: If you received a defective item, contact us immediately. 

We’ll arrange to have it picked up (if applicable) at no cost to you 

and prioritize sending a replacement or offering a refund.

Custom or Final - Sale Items: Custom - made products 

(made to your specific requests, like personalized engravings) and items marked as

 “Final Sale” are not eligible for exchange, unless they arrive defective.

By initiating an exchange, you agree to abide by this policy. 

We reserve the right to modify these terms, and the version in effect at the time of

 your exchange request will apply. For more details or questions, 

don’t hesitate to contact our support team.